The Makers of FDR®

INNOVATION DATA PROCESSING STATEMENT OF SUPPORT FOR VMWARE

INNOVATION Data Processing confirms that we will support customers running FDR/UPSTREAM and UPSTREAM RESERVOIR on supported Operating Systems in a VMware virtual machine environment. INNOVATION will provide unqualified support for FDR/UPSTREAM and UPSTREAM RESERVOIR running in a VMware virtual environment in an identical manner as with FDR/UPSTREAM and UPSTREAM RESERVOIR running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should INNOVATION suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue. While INNOVATION products are expected to function properly in a VMWare virtual environment there may be performance implications which can invalidate typical FDR/UPSTREAM and UPSTREAM RESERVOIR sizing and recomendations.